Terms and Conditions

G Consulting Refund, Return & Warranty Policy

1. Scope of Services and Products

G Consulting operates in the travel services and medical-support supply industries. This policy applies to:

• Travel-related services (flight bookings, accommodations, mobility assistance coordination, transportation arrangements).
   
• Medical-support products, including but not limited to back braces, knee braces, and other orthopedic support devices.
   

Different conditions apply to services and physical products, as outlined below.

2. Warranty Coverage – Medical-Support Products

• Medical-support products are covered under a limited warranty that applies only within the specified warranty period stated at the time of purchase.
   
• Claims made outside the warranty period are not covered and will not be eligible for a refund or replacement.
   

3. Claim Determination Process

• Once a warranty or defect claim is initiated, the customer must stop using the product immediately.
   
• Continued use of the product while a claim is under review may result in termination of warranty eligibility.
   
• G Consulting will evaluate the claim and provide a determination after review.
   

4. Proper Use and Installation Requirements

• Products must be used strictly according to provided instructions or professional guidance.
   
• The warranty is void if:
   
  • The product is misused, improperly fitted, altered, or repaired by unauthorized individuals.
     
  • The product is modified or disassembled for testing or adjustment beyond normal use.
     

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Products that have been modified, altered, or disassembled.
   
• Products showing signs of excessive wear, misuse, or damage caused by improper handling.
   
• Items that are not the original product shipped by G Consulting.
   
• Used medical-support products returned due to comfort preference or personal fit issues unless otherwise stated.
   

6. Unique Product Identification

• All products are uniquely identified through markings or serial information.
   
• Returned products must be in the original condition as shipped.
   
• Products returned that do not match original identification records will not be reimbursed.
   

7. Reporting Issues in Writing

• All issues, claims, or concerns must be submitted in writing via:
   
  • Email
     
  • Mail
     
• This ensures proper documentation and verification of the issue.
   

Email: service@gconsultingco.com

8. Damaged, Defective, or Incorrect Products

• Customers must contact G Consulting before returning any damaged, defective, or incorrect product.
   
• A Return Merchandise Authorization (RMA) is required prior to return.
   
• Returns without an RMA will not be accepted.
   
• The return must be shipped within 7 business days after receiving the RMA.
   
• A valid tracking number must be provided.
   

9. Inspection and Refund Approval

• Returned products will be inspected upon receipt.
   
• Refunds or replacements will be issued only after inspection and approval.
   
• Shipping costs are non-refundable unless the error is confirmed to be caused by G Consulting.
   

10. Travel Services – Refund Policy

• Travel-related services (flight bookings, accommodations, transportation, mobility assistance coordination) are subject to:
   
  • Airline, hotel, and third-party provider refund and cancellation policies.
     
• G Consulting service fees are non-refundable once services have been rendered or bookings confirmed.
   
• Refund eligibility for travel services depends on the specific provider’s terms.
   

11. Return Shipping Responsibility

• Customers are responsible for return shipping costs unless the return is due to an error or defect confirmed by G Consulting.
   
• Items returned to an incorrect address may be forwarded to the correct location at the customer’s expense.
   

12. Contact Information

For questions, claims, or assistance, please contact:

G Consulting
📧 Email: service@gconsultingco.com
📞 Phone: 929-456-3232

13. Policy Acknowledgment

By purchasing products or services from G Consulting, customers acknowledge and agree to comply with this Refund & Warranty Policy. Adherence to timelines, usage instructions, and communication requirements is essential for eligibility.